The system is not responding correctly to selections in the smartphone app or buttons Make sure to switch on the power to all parts of the system (mediaplayer, interface and splitter) at the exact same time, preferably by using a switched power socket. No content is shown on the TV screen Make sure the correct HDMI input is selected on the TV Screen, HDMI 1 There is no sound coming from the selected soundbar Check if there is content selected and playing in the phone app, Check if the HDMI cable is firmly connected to the bar to the HDMI INPUT (HDMI ARC on Bar 2.0) The TV is not playing any audio during the 5 Second TV comparison demo Check if the Infrared transmitter is still properly mounted at the underside of the TV screen, it should be just below the Samsung logo in the bottom center of the TV screen One of the soundbars is not responding to volume commands Check if the soundbar has been updated with the latest demo software and is in demo mode, check page 2 of this manual for instructions. Some of the videos are not showing on the TV screen when selected Check the language settings in the phone app, they need to match the configuration of the switching set (1 of 2 languages possible)

JBL HDMI Soundbar Demo Quick Start Guide Update all 4 soundbars with the appropriate demo firmwares Disable the Anynet function on the Samsung television and set it to HDMI 1 input Carefully unpack the switching system from the carton box Connect the product cables to the soundbars and TV Connect the Led indicators to the Interface box Mount the infrared transmitter at the bottom middle of the Samsung TV set Plug all 3 power adapters in the included powerstrip Mount the included smartphone and bracket on the shop display Switch the power to the powerstrip and soundbars all on at the same time Check if the TV audio output is set to TV SPEAKERS, if not change it to that setting. At first boot the smartphone may ask to confirm the home app, with a dialog like this : [fusion_imageframe image_id="299|full" max_width="" sticky_max_width="" style_type="dropshadow" blur="" stylecolor="" hover_type="none" bordersize="" bordercolor="" borderradius="" align_medium="none" align_small="none" align="none" margin_top="" margin_right="" margin_bottom="" margin_left="" lightbox="no" gallery_id="" lightbox_image="" lightbox_image_id="" alt="" link="" linktarget="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0"]https://www.retailtek.nl/wp-content/uploads/2020/11/fully.jpg[/fusion_imageframe] Make sure to select the FULLY KIOSK BROWSER option and confirm with Altijd/Always, you will only have to do this once. The system takes about 3,5 minutes to startup completely, after this period it is ready for use